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20px;display:grid}.focus-item:last-child{border-bottom:0;border-radius:0 0 12px 12px}.focus-item:hover{background:#faf9f7}.focus-icon{border-radius:9px;place-items:center;width:34px;height:34px;font-size:12px;font-weight:800;display:grid}.focus-icon.urgent{color:#bc3f42;background:#ffebe9}.focus-icon.unassigned{color:#6748c7;background:#eee9ff}.focus-icon.waiting{color:#a56f14;background:#fff4dd}.focus-item div{gap:5px;display:grid}.focus-item small{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.activity-panel{flex-direction:column;display:flex}.status-live{color:var(--muted);align-items:center;gap:6px;font-size:11px;display:flex}.status-live i{background:#4bc087;border-radius:50%;width:7px;height:7px}.progress-ring{background:conic-gradient(var(--violet) 0 72%, #ece9e4 72%);border-radius:50%;place-items:center;width:138px;height:138px;margin:12px auto 18px;display:grid}.progress-ring:before{content:"";background:#fff;border-radius:50%;width:104px;height:104px;position:absolute}.progress-ring div{z-index:1;text-align:center;display:grid;position:relative}.progress-ring strong{font-size:30px}.progress-ring span{color:var(--muted);font-size:11px}.mini-stats{border-top:1px solid var(--soft-line);grid-template-columns:1fr 1fr;margin-top:auto;display:grid}.mini-stats div{text-align:center;gap:4px;padding:15px;display:grid}.mini-stats div+div{border-left:1px solid var(--soft-line)}.mini-stats b{font-size:18px}.mini-stats span{color:var(--muted);font-size:11px}.quick-section{margin-top:16px}.quick-grid{border-top:1px solid var(--soft-line);grid-template-columns:repeat(3,1fr);display:grid}.quick-grid>button{border:0;border-right:1px solid var(--soft-line);text-align:left;cursor:pointer;background:#fff;grid-template-columns:32px 1fr auto;align-items:center;gap:12px;padding:18px 20px;display:grid}.quick-grid>button:last-child{border-right:0}.quick-grid>button:hover{background:#faf9f7}.quick-grid>button>.glyph:first-child{background:#f1eee9;border-radius:8px;width:31px;height:31px}.quick-grid>button span:nth-child(2){gap:4px;display:grid}.quick-grid small{color:var(--muted)}.inbox-module{background:#fff;flex:1;min-width:0;height:100%;display:flex}.queue-sidebar{background:#f0ede8;border-right:1px solid #d9d5ce;flex-direction:column;flex:none;width:278px;transition:width .16s;display:flex}.sidebar-scrim{display:none}.queue-sidebar.collapsed{width:58px}.queue-sidebar.collapsed .queue-header b,.queue-sidebar.collapsed .new-ticket span,.queue-sidebar.collapsed .new-ticket kbd,.queue-sidebar.collapsed .queue-scroll,.queue-sidebar.collapsed .queue-footer span{display:none}.queue-sidebar.collapsed .queue-header{flex-direction:column;padding:10px 8px}.queue-sidebar.collapsed .new-ticket{width:38px;margin:5px auto;padding:0}.queue-sidebar.collapsed .queue-footer{display:grid}.queue-sidebar.collapsed .queue-footer button{justify-content:center}.queue-header{flex:none;justify-content:space-between;align-items:center;height:62px;padding:0 12px 0 14px;display:flex}.queue-header>div{align-items:center;gap:10px;font-size:17px;display:flex}.module-mark{background:var(--violet);color:#fff;border-radius:9px;place-items:center;width:33px;height:33px;display:grid}.new-ticket{min-height:34px;margin:2px 12px 14px}.new-ticket kbd{color:#77736c;background:#f5f3ef;border:1px solid #ccc7be;border-radius:4px;margin-left:auto;padding:1px 5px;font-size:10px}.queue-scroll{flex:1;padding:0 8px 20px;overflow:auto}.queue-section{margin-bottom:18px}.queue-label{color:#77736c;text-transform:uppercase;letter-spacing:.06em;text-align:left;cursor:pointer;background:0 0;border:0;justify-content:space-between;width:100%;padding:7px 8px;font-size:11px;font-weight:700;display:flex}.queue-item{text-align:left;cursor:pointer;background:0 0;border:0;border-radius:7px;grid-template-columns:22px 1fr auto;align-items:center;gap:6px;width:100%;height:36px;padding:0 8px;display:grid}.queue-item:hover{background:#e7e3dc}.queue-item.active{background:#dbd7d0;font-weight:700}.queue-item b,.queue-child b{text-align:center;color:#625e57;background:#f8f6f2;border:1px solid #d6d1c9;border-radius:5px;min-width:22px;padding:2px 5px;font-size:10px}.queue-parent,.queue-child{text-align:left;cursor:pointer;background:0 0;border:0;border-radius:7px;align-items:center;gap:7px;width:100%;min-height:34px;display:flex}.queue-parent{padding:0 8px;font-weight:650}.queue-parent span:nth-child(2){flex:1}.queue-child{padding:0 8px 0 34px}.queue-child span{flex:1}.queue-parent:hover,.queue-child:hover{background:#e7e3dc}.queue-footer{border-top:1px solid #d8d4cd;align-items:center;height:54px;padding:7px;display:flex}.queue-footer button{cursor:pointer;background:0 0;border:0;border-radius:7px;flex:1;justify-content:center;align-items:center;gap:7px;height:36px;font-size:11px;display:flex}.queue-footer button:hover{background:#e4e0d9}.ticket-list-panel{background:#fff;flex-direction:column;flex:1;min-width:0;display:flex}.list-toolbar{border-bottom:1px solid var(--soft-line);flex:none;justify-content:space-between;align-items:center;height:58px;padding:0 26px;display:flex}.filter-group{gap:7px;display:flex}.bulk-toolbar{background:#f4f1fb}.bulk-toolbar .filter-group{flex-wrap:nowrap;align-items:center;overflow-x:auto}.bulk-count{white-space:nowrap;color:#553fa8;font-size:12px;font-weight:750}.bulk-more{position:relative}.bulk-more>summary{justify-content:center;align-items:center;min-height:32px;list-style:none;display:inline-flex}.bulk-more>summary::-webkit-details-marker{display:none}.bulk-menu{z-index:30;border:1px solid var(--line);width:240px;box-shadow:var(--shadow);background:#fff;border-radius:10px;gap:6px;padding:8px;display:grid;position:absolute;top:calc(100% + 6px);right:0}.bulk-menu label{gap:4px;font-size:11px;font-weight:700;display:grid}.bulk-menu select{background:#fff;border:1px solid #d9d5ce;border-radius:8px;height:34px;padding:0 8px;font-size:12px}.bulk-menu>button{border:1px solid var(--line);text-align:left;cursor:pointer;background:#f8f7f5;border-radius:8px;height:34px;padding:0 10px;font-size:12px}.bulk-menu>button:hover{background:#f1eef8}.bulk-menu>button.danger{color:#a43737}.ticket-table{flex:1;min-height:0;overflow:auto}.ticket-table>.ticket-row{min-width:1180px}.ticket-row{border:0;border-bottom:1px solid var(--soft-line);text-align:left;background:#fff;grid-template-columns:36px minmax(280px,1.7fr) minmax(150px,.8fr) minmax(140px,.8fr) minmax(120px,.6fr) minmax(160px,.9fr) 90px minmax(110px,.7fr) minmax(130px,.8fr);align-items:center;gap:16px;width:100%;min-height:72px;padding:10px 22px;display:grid}.ticket-row:not(.ticket-row-head){cursor:pointer}.ticket-row:not(.ticket-row-head):hover{background:#faf9f7}.ticket-row:not(.ticket-row-head):focus-visible{outline:2px solid var(--violet);outline-offset:-2px}.ticket-row-head{z-index:2;color:#625f59;cursor:default;background:#fbfaf8;min-height:42px;font-size:11px;font-weight:700;position:sticky;top:0}.ticket-row input{width:16px;height:16px;accent-color:var(--violet)}.select-cell{place-items:center;display:grid}.ticket-main{gap:6px;min-width:0;display:grid}.ticket-open{text-align:left;cursor:pointer;min-width:0;font:inherit;color:inherit;background:0 0;border:0;gap:6px;padding:0;display:grid}.ticket-subject{align-items:center;gap:8px;min-width:0;display:flex}.ticket-subject b{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ticket-main small,.ticket-open small{color:#76726b;text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.channel-cell{color:#5d5953;align-items:center;gap:7px;min-width:0;display:flex}.channel-cell small{text-overflow:ellipsis;white-space:nowrap;font-size:10px;overflow:hidden}.assignee-cell{align-items:center;gap:7px;min-width:0;font-size:12px;display:flex}.assignee-cell span:last-child{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.assignee-cell small{color:var(--muted)}.status-chip{color:#625e57;white-space:nowrap;background:#f5f3ef;border:1px solid #d8d4cd;border-radius:999px;width:fit-content;padding:3px 8px;font-size:9px;font-style:normal;font-weight:700}.status-chip.status-open,.status-chip.status-new{color:#287554;background:#eaf6f0;border-color:#bfdecf}.status-chip.status-waiting_customer,.status-chip.status-waiting_internal,.status-chip.status-waiting_courier,.status-chip.status-waiting_supplier{color:#8a6516;background:#fdf4de;border-color:#ecd9ae}.status-chip.status-resolved,.status-chip.status-closed{color:#68716d;background:#eff2f0;border-color:#d3d8d5}.status-chip.status-spam,.status-chip.status-trash{color:#a43737;background:#fbeeee;border-color:#e5c2c2}.priority-dot{background:#aaa;border-radius:50%;flex:none;width:7px;height:7px}.priority-high{background:#df8a2d}.priority-urgent{background:#d34c50;box-shadow:0 0 0 3px #fae2e2}.priority-low{background:#7aa2c5}.tag-cell{flex-wrap:wrap;gap:4px;display:flex}.tag-cell em{border:1px solid color-mix(in srgb, var(--tag) 45%, white);color:color-mix(in srgb, var(--tag) 80%, black);background:color-mix(in srgb, var(--tag) 9%, white);border-radius:5px;padding:4px 6px;font-size:9px;font-style:normal;font-weight:700}.customer-cell{align-items:center;gap:8px;min-width:0;display:flex}.customer-cell>span:last-child{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.date-cell{gap:4px;font-size:12px;display:grid}.date-cell small{color:var(--muted);font-size:10px}.list-footer{border-top:1px solid var(--line);height:48px;color:var(--muted);flex:none;justify-content:space-between;align-items:center;padding:0 24px;font-size:11px;display:flex}.list-footer>span{align-items:center;gap:7px;display:flex}.empty-state{text-align:center;grid-column:1/-1;place-items:center;padding:80px;display:grid}.empty-state>div{width:42px;height:42px;color:var(--green);background:#e9f5ef;border-radius:50%;place-items:center;display:grid}.empty-state h3{margin:14px 0 7px}.empty-state p{color:var(--muted)}.ticket-workspace{flex-direction:column;flex:1;min-width:0;height:100%;display:flex}.ticket-header{border-bottom:1px solid var(--line);background:#fff;flex:none;justify-content:space-between;align-items:center;gap:15px;height:62px;padding:0 12px 0 14px;display:flex}.ticket-breadcrumb{color:#726e67;align-items:center;gap:8px;min-width:0;display:flex}.ticket-breadcrumb b{color:var(--ink);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.ticket-actions{flex:none;align-items:center;gap:5px;display:flex}.compact-select{background:#fff;border:1px solid #d9d5ce;border-radius:8px;max-width:140px;height:34px;padding:0 26px 0 9px;font-size:11px;font-weight:700}.status-select{background:#f2f7f4;border-color:#cfe2d7}.workspace-body{flex:1;grid-template-columns:minmax(520px,1fr) 390px;min-height:0;display:grid}.ticket-workspace.context-closed .customer-context{display:none}.conversation-panel{border-right:1px solid var(--line);background:#f6f4f1;flex-direction:column;min-width:0;min-height:0;display:flex}.conversation-scroll{overscroll-behavior:contain;overflow-anchor:none;flex:1;padding:24px max(22px,7vw) 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dt{color:#737e76}.shipping-sheet-actions{flex-wrap:wrap;justify-content:flex-end;gap:7px;display:flex}.shipping-page{--ship-ink:#19372d;--ship-muted:#607169;--ship-border:#dce4df;color:#243b31;background:#f2f5f3}.shipping-page .topbar{border-bottom:1px solid var(--ship-border);background:#fff}.shipping-page .topbar h1{font-size:16px}.shipping-content,.shipping-detail{width:100%;margin:0 auto;padding:28px clamp(16px,3vw,48px) 48px}.shipping-page small,.shipping-page .eyebrow{font-size:12px;line-height:1.45}.shipping-page .eyebrow{color:var(--ship-muted);letter-spacing:.08em}.shipping-page p{line-height:1.55}.shipping-page .panel{border:1px solid var(--ship-border);border-radius:12px;box-shadow:0 2px 5px #19372d04}.shipping-page .panel-heading{flex-wrap:wrap;gap:12px;margin:0;padding:0 0 18px}.shipping-page .panel-heading h2,.shipping-page .panel-heading h3{margin:5px 0 0;font-size:18px}.shipping-page 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8px;font-size:12px;line-height:1.35}.shipping-hero-status{align-items:center}.shipping-loading{color:#607169;padding:32px}.shipping-error{margin:32px;padding:32px}.shipping-page :is(.shipping-message-list pre,.shipping-communications pre){white-space:pre-wrap;overflow-wrap:anywhere}.shipping-page input[type=file]::file-selector-button{color:#204f3b;background:#e6f0e9;border:0;border-radius:5px;margin-right:8px;padding:6px 9px}@media (width<=900px){.carrier-settings-grid,.shipping-setup-layout,.carrier-routing-test,.shipping-sheet-card{grid-template-columns:1fr}.shipping-sheet-actions{justify-content:flex-start}}@media (width<=700px){.shipping-case-option{grid-template-columns:auto 1fr}.shipping-case-option strong{grid-column:2;justify-self:start}}